Posts tagged #Last minute delivery to Bologna Book Fair

The questions people ask us.

 

As we get closer to each book fair that we work on it’s fair to say that we get emails or phone calls asking us to answer questions that people have and that’s fine we are always happy to answer them and find out a little bit more about the people who are asking.

We have realised that we are probably not making it easy enough for you to find out about us and in an attempt to do something about that we thought a blog post with answers might just help.

If you can’t find the answer to yours on this post do let us know,  we can answer it for you and then add it to the blog in case someone else needs that answer another time.

What do you do?

We run a late van service for publishers and associated companies that exhibit at trade fair like Frankfurt, Bologna and London.

The people we work with tend to have a problem getting material to their stand when the know or have realised that it won’t be ready until the last minute and it is either too heavy or there is too much of it for their staff to take to a fair themselves.

Recently we have noticed that we are taking more material for publishers who have a smaller presence at a trade fair, usually with one or two people working from their stand or simply accessing the fair as a visitor.

We also work with people who gear their production processes to be ready just in time

What do you carry?

Typically it’s a mix of catalogues, dummies, presentation material and graphics for peoples stands. It’s also included Computer equipment, boxes of wine, the MD favourite chair, the office coffee machine, mints, chocolate, stuffed toys, boxes of meeting notes, gift bags, virtual stand hosts and portfolio cases.

Deadlines?

We time our departure to offer people as much time as possible to get every ready that they need on a stand.

For Bologna 2014 we are leaving central London at 14:30 on Friday 21st March and arriving at the fiera Sunday 23rd March with delivery to stands from 09:30.

Frankfurt 2014 we see us leaving central London on Monday 6th October at 14:30 arriving at the Messe on Tuesday 7th October with delivery to stands from 10:00.

What does it cost?

We work on a simple per kilo price which means that you only pay for what you send out to a fair with us. There is no minimum number of boxes or weight to worry about which means we are happy to take that one box that you have.

 We would expect to finalise our charges for Frankfurt by the end of July 2014. Please feel free to email us and we will let you know as soon as the rate is confirmed.

How much for cash, how much for an early booking, how much for trade, fire sales and “I’ll call you the day before you leave to check how much unsold space you have.”

It’s not how we work and the answer is always a polite but firm no.

When do I find out how heavy my boxes are.

The glib answer for this one is usually “When you try to lift them!” but the real one is that we weigh all your boxes as we load into our vans and we will tell you how many boxes you have given us and their total weight. We will confirm that with an email to you on the way to the fair and we always ask you to sign for your boxes when we collect and deliver.

Can you leave later?

The honest answer is that we can’t.

We work to the last possible minute to get your boxes to the show and we have a responsibility to our other customer and BFV staffers to make sure we arrive in good time and are making sure that we allow enough time to do the job in a safe way.

More or less boxes than I said I would have.

We have designed the service to work on an on demand basis so if you have been good enough to give us an estimate of boxes before we arrive and you have over or underestimated it’s not a problem we’re happy to take whatever it is you have ready for us.

If you charter an entire van from us we work to a maximum load which is governed by the weight that the van can carry and that is usually 1500kg.

How do we keep in touch on the journey to a book fair?

All our vans carry mobile phones (and someone other than a driver to answer them), internet connection, tracking via Glympse and email access. Do ask us for details if you would like to keep in touch on the run to a book fair.

Proof of Delivery.

We use a proof of delivery system called Workmobile which means that we don’t rely on a paper based system , that said we do run one as a backup. Workmobile lets us book in the amount of boxes we collect from you, record a weight for each and captures a signature.

When we deliver to your stand we will ask for a signature, remind for the amount of boxes and take a photograph, just to be safe. If you are not on the stand when we arrive we will ask your contractor to sign and get their name as well again just to be safe.

The signatures, photos and boxes weights are available for you to see either online or via email, which ever you would prefer.

Return journey’s

We regularly survey our clients to find out whether we can offer them a return service and it seems that just over 85% of what we deliver to peoples stands either returns to London with a contractor, is donated to one of the book charity's or is left behind and this makes it uneconomical for us to offer a return service.

What do you need from me?

Usually very little, we don’t ask you to fill out forms and sign your life away at a time when you’ve got more that enough to do, without us adding to the workload. We like to know how we can reach your or your colleagues at the fair, what time you are arriving in the hall, who we should send and talk to about our invoice and a rough idea of what’s in the boxes. That’s about it.

Labelling Boxes

Our journey to a book fair does not involve your boxes being processed through multiple depots however just to be safe we recommend you follow the label conventions set out by the fair you are exhibiting at for example:

Bologna Book Fair

Your stand contact

Your hall and stand number

Bologna Children's Book Fair

Piazza Costituzione, 6

40128 Bologna

 

Frankfurt Book Fair

Exhibitor name, hall and stand number

Frankfurt Book Fair

MESSEGELÄNDE

Ludwig-Erhard-Anlage 1

60327 Frankfurt am Main

Germany

 

London Book Fair

Your stand contact

Your hall and stand number

London Book Fair

Earls Court Exhibition Centre

Warwick Road

London

SW5 9TA.

 

What does it cost to book in with you?

We run a list of people who have asked us to speak with them, usually a day or two before we leave for a fair to see whether or not they are going to need our help. We will never charge someone for being on a list of people that might need help and in fact we’d rather know about what you might need in advance and find out that you don’t need us closer to departure.

If you would like to book in with us and confirm closer to a fair email us at bookin@bookfairvans.co.uk and we can go from there.

I’m outside of London can you still help us?

We regularly have people contact us who are outside of London that need help. We always try our best to help them particularly when they reach out at the last minute. The best route to getting your last minute material to your stand is to send us an email or have a conversation with us by calling 020 3287 4198. We can usually find an answer and give you clear deadline times and costs involved. Because of the distances and time involved we won’t be able to offer collections on the same day as we do with our London collections but we usually find a way to give you a full day to get ready the day before.

Can we get a reference from you?

We are lucky enough to have people that we have worked with over the years who have volunteered to offer us a reference or testimonial and we are happy to introduce you to them. We usually prefer to have a short conversation with you about what you might need to send out to a fair to make sure you end up talking to someone who has sent a similar amount of boxes to make sure you get an accurate experience of working with us.










 

The 7 Ps

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Way back in the mists of time that my youth seem to be obscured in I had the pleasure to work in a small family business run by a lovely man who spent a good few years in one of the forces and was fond of dropping the odd military adage or two into conversations. One that I often heard but didn’t really understand was “the 7 Ps.”

Years later in a much different environment of a much much larger national business with a set of owners from a venture capital background I came across a poster on display in my new bosses office which featured “6 Ps.” Mindful that I had moved from the mid 80’s and a family business to the middle years of the Blair government and a corporate world I didn’t ask what happened to the missing P but simply said yes “The 6 Ps.”

Whether there are 6 or 7 of them I’m not sure it matters but here at the garages we believe in “proper prior plans prevent poor performance”. Pretty much as soon as the paperwork is finished and all our kit is squared away from one book fair we spend time planning our run to the next one. It’s a process of reviewing how our last run compares with the plan we wrote for it and other plans from previous trips. Tweaks or adjustments are suggested and discussions happen across the team before we write up the final plan and announce our service dates to people we know and the wider world through this site.

It all means that when we sit in a meeting with a client and talk about their deadlines we’re confident we can handle the issue that surface particularly when we’re talking with people who have long supply lines and just-in-time production processes. It’s also really handy a few days before a fair when the phone goes and we’re talking, hearing that catalogues haven’t arrived and you’ve missed your freight shipment or those dummy’s need to be reworked and your team will be working all the hours god sends.

The planning makes the last minute nature of what we do possible and without it we’d be lost, just like that missing P.

Last date for Bologna Shipping

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With just under three weeks to go before Bologna Book Fair opens you and your colleagues are probably working flat out to hit your advance shipping date. 

Just in case something won't be ready until the very last minute we can still help you get it to your stand. You will find our collections running up to midday Friday 22nd before we head south of the channel to make sure we start our delivery's in the hall from 9am on Sunday 24th.

We're a service that's all about wringing every possible minute out of a deadline and we aim to make it a simple and painless as possible. Our rates are never more than £4 per kilo with no minimum fees or weights meaning you only pay for what you send.

If you think you might need help after your advance shipment has left we'd love to talk about how we can help. To start that conversation simply call 020 3287 4198 email or tweet us. It never hurts to have a back-up plan.


 

Boxes to Bologna

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We have to admit that there is more than a little rock n roll in some of the staff here at The BFV.

Jason still plays in a band, Ruth might just be our version of Robin Sparkles because she won't talk about her musical past, Daniel was a roadie and Tyron drove for a minor boy band .It's a problem making a play list for the trip but what we all agree on is that getting your last minute material through France and in to Italy is just like a short tour, vans, gear and motorway service stations. 

We think you are all pretty clued up or have people around you who have handled the odd book fair or ten, so you've already booked in with people who go in advance which means getting everything ready to leave at least one week in before the fair opens. But when something needs longer because it just does what happens then?

Book in with us and we will still get it to your stand for the morning of Sunday set up on the 24th and you've got yourself covered just in case because everyone has "Boxes to Bologna ..."

Nationwide collections 21st March with a special offer.

Central London Collections 22th March.

To find out more call 020 3287 4198, email or tweet us.

Tags Bologna Book Fair Last minute delivery to Bologna Book Fair #BCBF13 Really last minute delivery to Bologna Book Fair Boxes to Bologna Central London Collections for Bologna Book Fair Nationwide collections for Bologna Book Fair

 

Free collection outside of London for publishers exhibiting at Bologna Book Fair.

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If you are a regular visitor to this blog you already know that Book Fair Vans works hard to provide a delivery service just for publishers going to European trade fairs and prides itself on wringing out as much time as possible on the run up to a trade fair like Bologna without blowing a huge hole in your budget.

Bologna is no exception with our service leaving central London at midday on Friday 22nd March arriving at your stand during the morning of Sunday 24th, leaving you with plenty of time to unpack, set up and look forward to a quiet pre- show evening out on the town. We charge £4.00 per kilo no minimum weight or spend which means you pay for what you send.

Book Fair Vans is pleased to announce that this year we’re able to extend our free collection service outside of the London publishing community and help you whether you are in Brighton, Bath, Edinburgh, Oxford or anywhere else on the UK mainland.

We are keen to make working with us as simple and as transparent as possible, it helps you with time and keeps costs down and will definitely give you more time to get everything ready that you need for your four days in Bologna, so in that spirit of simple and transparent this is what we would like to offer you.

The internet is chocked full of online parcel services operating in the UK most of them aggregators like ParcelMonkey and Parcels2Go, there are others and you might already know them.

The two we’ve mentioned offer a next day by 12pm service meaning that you can book collections for Thursday 21st that will arrive with us the next morning in time to catch our departure. The rates that we’ve found show that you can send a parcel on the next day service weighing up to 25 Kilos and measuring 50cm x 50cm x 50cm for around £15.00 including vat. Many of the options include tracking and proof of delivery which helps.

We think is a pretty good deal, we certainly couldn’t send you one of our vans and staff for anything close to that price and we don’t believe in charging extra for filling out a web form and sending you a few emails about your parcel, it’s easier and cheaper if you book it directly with the supplier.

If you decide to send us your last minute material this way we will be more than happy to take that £15 cost off your bill with us and we’ll also refund the same amount if you already have a courier that you work with. If it turns out that you need to send more than one parcel the same thing applies, we’ll refund that as well. 

Once it with us we’ll book it on to our POD system, weigh it so you’ll know how much it’s going to cost, email or call to say it’s arrived safely and get it on with the journey to Bologna . We can also show you how we are doing on the journey by share our where via Glympse.

We hope that’s simple and transparent but we are very happy to have a quick conversation with you on 020 3287 4198 or by email  daniel@bookfairvans.co.uk if you have any questions.



 

Dates for Bologna Book Fair 2013

With the country firmly in the grip of delay inducing ice and snow the attention of BFV staffers at the garages seem to have drifted towards the third week in March and the hope of some warmer weather and blue sky days on the run down to Bologna.

For those of you who already know that you and colleagues are going to be up against it we are offering collections up to midday on Friday 22nd March in central London and we promise to get to your stand during the morning of Sunday 24th, leaving the rest of the day to get it unpacked and in the right place on the stand.

As ever we stick by our no minimum weight policy and belief that we offer a cost saving alternative to the major branded express shippers or a time stretching option compared to the  low cost operators whose deadlines are days or weeks in advance of the fair.

If you think you might be up against a tight deadline we're happy to talk on 020 3287 4198 by email bologna@bookfairvans.co.uk or pop us a tweet @thebfv

 

Beam me up Scotty

The sale of Edvard Munch's The Scream has made taken plenty of column inches over the last few days.

We suspect that during the next few week many of us will strike a Munch like pose and scream inwardly at the injustice of a deadline that doesn't work. That conversation, memo or email about when you have to be ready might just be the worse thing about the run up to Bologna Book Fair.

It's probably because we are the last people out of London to a Book Fair that we get to find out how much pressure people are under to get their last minute material completed. Some conversations have been about working to deadlines that have a little slack in them, another implied that colleagues in teams working on the show seem to think that there is a secret delivery run that involves a conversation with Mr.Scott and the Enterprise teleporter team.

Whether you favourite Montgomery Scott is the original James Doolan or Simon Pegg and his recent re-creation of the role we'd happly sign them up for a show or two, but one is sadly no longer with us, the other, we suspect would cause a budget problem and his Scottish accent really worries some of us at the bfv.

All this got us thinking. What do you do?

Do you give a deadline out to others and keep a little something up your sleeve or take Aaron Neville's advice to "Tell it like it is" and run the risk of others thinking that you've kept a little bit back because that what always happens.


 

We Know you Trust us and we'd Like to Prove it.

When we get back from a book fair and have finished everything that needs to be done, we sit, meet and talk about what we might need for the next one. One thing that kept cropping up on everyone lists of things to do was a proof of delivery system (POD).

We are meticulous with making sure we know what we picked up, how much it weighs and where it needs to be delivered to. Our system works and perhaps more importantly we don't want to ask you to spend time filling in forms, completing faxes or replying to stacks of emails, we don't like doing it and suspect you feel the same. From what you have told us forms seems to lack a human touch and a level of personal service that we feel goes against what we believe we should do which is getting what you need to a book fair at the last minute with the minimum amount of fuss.

While a POD system is on everyone's list of things to do it has caused a great deal of discussion and the odd heated debate or two because too many systems needed to significant change how we work with you.

After some testing on live projects we have found something that works the way we already do meaning that from Bologna Book Fair this year we will be asking you to sign on your drivers mobile phone when we pick up your boxes. In the hall we'll do the same and if we are leaving your boxes with a contractor or third party we will take a photo as well so you can see where they were left.

Photo's and signatures can be emailed to you on a opt in basis as well as other information that we capture like the weight of each box we collect and delivery. Knowing who signed for your boxes when you get to the stand might just help if you can't instantly see them and remind that person that they did take them from our driver.

The system is able to do plenty of other things as well as take signatures and photos. Each pick up and delivery can be location tagged and if like many of our clients you work with other departments who have different budget lines for a book fair we can provide you with a complete list of everything that was sent to your stand and even send a separate invoice to other departments or individuals.

If you would like to know more about the system or want to see a demo us do let know.


 

What does it weigh?

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We've had quite a few comments and a little confusion on our charging system. In the past we've had prices for different sized boxes and even different contents, for example catalogues packed straight from your printer. So for clarity and simplicity we are changing this for Frankfurt 2011.

We will charge by the kilo for each box we collect from you, regardless of size or contents, making it easier for you to know exactly what you're paying. It's as simple as that. Nothing else has changed, we stick firmly by our no minimum charge policy and our claim that we're the last people out of London to a European book fair.

Your boxes will be weighed, you'll get a confirmation email shortly after collection. If you would like us to weigh your boxes when we collect them, just ask, we're very happy to do that.

Nice and simple, fair for all, we hope you like it.



 

Love those jacket ideas.

It’s great that your team hits the nail on the head with the jackets but how do you cope with getting the graphics printed when you’re working like mad to get the jackets and dummies made? Major marketplace gatherings like Frankfurt Book Fair only come round once a year and that can mean a new title has to be pushed to market. With any push deadlines get squeezed, time, patience and money often end up being in short supply.

When it comes to graphics I go back to the days when a computer was something you saw in a sci-fi movie and quick turnaround was a week. Anything shorter was going to get expensive unless you had a regular supply of work and a good relationship with a graphics house. Even then it was touch and go if you were short of time. It was simply about the amount of days it took a person or a team of people to create what you wanted in what was a labour intensive industry and how large your budget was.

These days we work to much tighter time frames, digital technology means that the market place expects a faster turnaround. All our worlds are much more last minute dot com based with people working in marketing  and sales needing to be able to adjust a campaign to support a drive towards an emerging trend or a new product that has a small window to hit.

Large format graphics on a stand or in a retail environment catch the eye and focus the attention like nothing else. When you marketplace is a major event like Frankfurt it might just make the difference between a buyer st opping and saying hello or heading off somewhere else.

So how do you cope with getting the graphics printed w hen you’re working like mad to get the jackets and dummies made? My four step advice is:

 Talk and be completely honest about how much time you don’t have. That way you can get an honest answer that you can rely on.

Origination. It’s a simply rule quality in = quality out.  Whether experienced or a novice it’s always good to ask what works and what doesn’t.

 Use once or make them last. This can affect the time needed to complete you graphics so it’s always good to know.

 Time slippage. If you deadline moves it’s always good to know before you origination arrives.

It might sound like simple advice but you’d be amazed how many people when they are pushed to the point of panic f orget to talk about the simple things!

Frank Baptiste is another of our trusted friends. Frank, who has known Daniel for long that either of them cares to admit, is a director at Colorset UVI a London based large format digital graphic house. You can reach Frank by email or call 020 7234 0300.

How many Euros will you get for your pound?

We've searched around the web for the best rates we can find, after all Frankfurt 09 had a shockingly low exchange. This years is not great by any stretch of the imagination but with a little work you can make the most of what you have to spend.

We found a few minutes spent on travelmoneymax.com gave us a list of options and rates. Seems obvious to say this but if you go along and do the exchange yourself you will be offered a better rate than having it delivered.

The search interface is simple to use and the results are displayed in order of best rate. We think this site is a money and time saver but if you don't agree feel free to post a comment below.



 

Excess Baggage?

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If you've had to book with another airline following the cancellation of BA flights to Bologna we hope you've managed to find a flight to get you to the show in time.

We've had a couple of conversations with people today who have decided to use us rather than check excess baggage with their new carrier because the rate they are being charged is higher. We know that sending last minute material to your stand with people flying out is a culture that runs strong in publishing houses. Sometimes it's the only way you can get it there, however, we suspect most people take it out because this is something they have always done.

If what you need to get to your stand is ready on Friday we will pick it up from you office and have on your stand during Monday. No need for you to worry about it carrying it home, through an airport or three, to a cab and on to your stand.

Will be very happy to hear that someone else is doing the carrying and your Health and Safety office just might aprove as well.

To get started email us thebfv@bookfairvans.co.uk or call 0203 287 4198 and speak with Daniel.

 

Our Roy is back!

He the original ,a one of a kind Roy and he’s back with us after an extended trip to the south of Spain with book fair vans person Jason, younger brother of Daniel.

To be accurate Roy is a Royal 12v thermo Electric Cool Box and this particular one was our first so he holds a place in our hearts. It also needs to be said the he is something of a snob when it comes to what we try and put in him. We’ve long since learned not to offer up ready made sandwiches, fizzy pops and chocolate bars because frankly the fuss isn’t worth it and his fan tends to make a funny noise.

Luckily for us he gets on famously with Ruth and he’s very happy to carry exotic cheese although he did once complain about a rather ripe piece of Époisses.

Fussy food snob or not it’s good to have Roy back.

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Ruth is our resident designer, customer service contact, stop over and hotel picker, lover of cheese and chocolate. Ruth keeps us all fed and watered in as healthy a way possible and have the ability to be  understood in  almost  any language spoken on the face of the planet and other yet to be discovered.

 

We've lost a Cheese shop in Bologna.

It’s embarrassing, I have to ask for help because I’d like to visit it again and I didn’t write down the address. To make it more difficult I didn’t visit it last year and I’m relying on my memory, which isn’t my greatest feature.

I’d love to be able to find it again because it was full of wonderfully aged, 18 month, 3 and 5 year old parmesan. Floor to ceiling, a very helpful owner who vacuums packed everything I bought and a perfect buying experience.

We stayed at the Tri Vecchi on Via dell’ Indipendenza and it was on one of the side streets nearby. Normally I’d just take a stroll until find it but as we tend to leave when the show opens, time will be a little tight and I’d rather find it than walk around without.

If anyone knows the shop I’m talking about do pop me an email to ruth@bookfairvans.co.uk , leave a comment here to send us a tweet @thebfv

If you help me find this shop I'll make sure we carry a boxes for you free of charge.

Ruth is our resident designer, customer service contact, stop over and hotel picker, lover of cheese and chocolate. She keeps us all fed and watered in as healthy a way possible and have the ability to understand almost any language spoken on the face of the planet.